Frequently Asked Questions
The step by step process of our surprise trips.
- You fill out the required information and book your trip - For instructions on how to book read next FAQ.
- You will receive a confirmation email like the one below:
- You will now be able to log in to your reservation with the reservation code provided and your email.
- A few days after purchasing your trip you will receive an email containing instructions on what to expect, pretty much the same as we are covering here.
- A week before travel you will receive a very important email which contains:
- Airport Info: Where you need to be and at what time.
- Weather at Destination: What to expect.
- Packing Tips: What to pack - Should you pack a swimsuit or a coat?
- The time that you will be landing back at home, so you can plan ahead.
- Baggage restrictions.
*We will update you on the weather if major changes occur in the upcoming days.
- Airport Info: Where you need to be and at what time.
- On the same week before departing you will receive a package on the address provided. This package includes a few souvenirs and envelopes with your destination, hotel & flight information.
- 24 hours before departure we will do the online check-in for you. So you are ready to go as soon as you get to the airport (if we aren't able to do it for any reason we will contact you).
- Once at the airport, you should open up the envelope labeled "Destination Inside" - YAY!
- Two hours before departure you will receive an email that has all the information regarding flight + hotel, with a link with recommendations on how to get from the destination airport to your assigned hotel.
- At this point you will have access to our mobile app (Android | IOS), it unlocks 48hrs before departure (although we recommend that you don't take a look at it before you open the envelope).
On the app you will have access to:
- Flight + Hotel Info
- A hand-crafted city guide
- A list of events going on that same weekend
- A Scavenger Hunt Game - You have to do tasks on the destination to unlock prizes (Beta Testing)
- Contact Chat Support.
- Flight + Hotel Info
- The following day you receive return flight info so you can check-in for your flight.
If you don’t see your departure city listed as a departure don’t panic. Click where it says, “submit a request” and fill out the form. We will create a trip departing from your city in 24 business hours.
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Booking a surprise trip is really easy just follow this 5 simple steps.
1. Select number of Passengers & your departure city.
2. Select the weekend you wish to travel in the calendar. You can choose to return on Sunday or Monday.
If you need to apply any time restrictions you can do so in this screen (fees apply).
3. Eliminate any destination that you don’t want to visit. (Fees apply)
4. Carefully fill out each passenger’s information and apply any promo code you may have to your order.
Please, take the time to review your order for any mistakes.
5. Checkout with Paypal.
|Click Here To Book|
Once you indicate your city of origin Next-Where shows 20 possible destinations. You have the option to discard destinations that you do not want to visit, the first five discards being free. Then you can delete destinations up to a maximum of 12 for a fee. From the remaining cities your destination will be selected.
Indicate the number of travelers, your departure city and whether or not you have a passport and then click on the "Get Going" button. The web will guide you in a practical and agile way until you make your reservation online.
Forty-eight hours before your flight your destination will be available by accessing “My Reservation”, it will also be informed to your contact email & via mobile app. We will also send flight and accommodation information by postmail one week prior to your trip. We do encourage you to refrain from peeking on your destination until you arrive at the airport.
We target people with an open mind, good vibes and great willingness to experience the adventure of a new way of traveling. We dare you to enjoy a different weekend with the surprise of an unexpected destination. Next-Where is responsible for everything concerning flights and accommodation, and we also keep the destination a total mystery until 48 hours before your flight leaves. Knowing that you have a fully programmed holiday weekend and not knowing where is simply fascinating!
It's about traveling by surprise! We offer a novel and easygoing way to travel around America and surroundings. The surprise of the destination is part of the adventure. Once you tell us which city you want to leave from and select your travel dates we will take care of the air tickets and accommodation. You just seat back, relax and enjoy your amazing surprise getaway!
No. The idea of traveling by surprise would be distorted. Next-Where offers you the great alternative of living an adventure on your weekend trip.
We know you will get a little bit anxious. We can let you know your destination up to one week in advance, but the idea is that the surprise is part of your experience!
Because if your passport is valid, your surprise destination can be a city from another country.
Of course. You can make the modifications of cities and define schedules as many times as you wish before the final step of payment.
No. And that's the fascinating thing about Next-Where! Not knowing the destination will transform a simple trip into an adventure. For each departure 12 cities are proposed and one of them is your destination. You have the option to eliminate up to seven. You can see all possible destinations after selecting your departure city and clicking the "Start Now" button
We hope that is not your case. We offer the possibility of eliminating cities that you do not want to visit so that this does not happen. But we know that each city has its charm and offers possibilities to discover. In Next-Where we have studied destinations that offer activities and alternatives of interest that we detail in the city guide offered through our mobile app. Open-mindedness and good predisposition are welcome!
We recommend booking at least 2 weeks in advance because the flight seats are limited and the values may increase. However, as long as there are places available in our calendar you can make your reservation.
The rooms are all with private bathroom and the accommodation will not be shared with strangers. If it is a group of travelers can be double, triple and quadruple rooms to suit the quantities, but there is the possibility that they are accommodated in different rooms in case the hotel does not have the required capacity. When making your reservation you must indicate preference of beds and arrangement of couples.
Of course you can travel alone, you just have to click on the minus sign to select one adventurer.
Only to have your current identity documentation (ID or driver's license) up to date. In case of travel abroad you must have your current passport updated. In case you do not have it, make sure to check “no” when prompted if you have a valid passport.
Payment is by credit card and will be charged at the time the reservation is made for the total amount of the trip. We offer through Paypal financing for qualifying individuals - subject to credit check & approval. When checking out select the option for Paypal Credit and follow the steps to see if you qualify. **The service is offered by Paypal - we are not responsible for any decision made by them
The airlines we work with are the commercial ones. You may fly over a traditional line or a low-cost line. It will depend on the host airport, the dates and the current demand.
Obviously, and we highly encourage it! If you book separately, it would be important to indicate in the observations section of your reservation who make up the group to add them to the trip together.
Usually you can exchange dollars at the exchange agencies of the airports on arrival or in the center of the city.
Once you know your surprise destination, it is advisable that you communicate with your bank or the entities that operate your credit cards to let them know your intention to travel so they can authorize transactions that you may perform in the destination. This way you can avoid inconveniences or delays when you have to use them.
We trust that nothing will go wrong, but in the event of any inconvenience or complication that may occur during your stay you can communicate by phone or by email 24 hours a day for the duration of your trip.
It's an exclusive Next-Where promotion for our travelers! At the end of your trip you will receive a notification via e-mail of the Next-Trip promotion that consists of a discount code of 5% of the value of the next trip you make with Next-Where. This code is valid to be applied only once within a period of six months of issuance. It can be transferred and applied to any of the Sunday or Monday options and has no restrictions on the number of travelers.
There should be no inconvenience to do so as long as you have an address that we are able to locate yourself in the US. Tourists, itinerant travelers or people of passage must have a reference hotel or accommodation address where they can contact and make shipments, at least one week before the trip. Next-Where will not be responsible for situations of flight losses, inconveniences to arrange the documentation in term or immigration problems that could happen with non-resident US travelers.
When reserving your trip, you can eliminate up to three destinations for free, make sure to eliminate any previous destination that you already visited with us. If you do not, we can not guarantee that the same destination won’t be selected.
You can do it but after having traveled. In order to keep the surprise at the destination, we do not accept frequent flyer numbers. In general, airlines allow you to attach the loyalty number after you have taken the flight.
Trips are scheduled any day of the week and you can opt for three (two nights of accommodation), four ( three nights of accommodation ) or five days trip ( 4 nights of accommodation ). According to your budget you define the travel option. All trips include round trip flights and hotel accommodation.
We do not guarantee returns or changes. Upon completion of your reservation, the purchase of flight tickets is made immediately and the accommodation is contracted, so there are no lapses for cancellations or modifications.
Departure flights to surprise destinations leave any day of the week.
Departures to the surprise destination are scheduled for any day. They can leave at any time within said days. However, if you have a special time slot priority, you can use the time filter at the time of making your reservation for an additional $ 20. Next-Where guarantees a minimum of 48 hours in the destination city in the three day option and 72 hours in the four day option even if you have not opted to set a time priority. In general, it is intended that the departure flights be during the morning and those of return in the afternoon.
Next-Where is not responsible for delays, rescheduling or flight cancellations. In those cases, passengers have the rights and rewards that airlines agree to when purchasing their flight tickets. If the delay is greater than 4 hours, the airline must offer food and drinks and if the flight is rescheduled for the next day, the airline must also offer accommodation and transportation to the assigned accommodation. In the event of cancellation of the flight, the airline is responsible for relocating passengers on another flight or returning the ticket.
Of course. If any of the passengers requires special assistance, whether due to reduced mobility, special medical equipment or any other type of assistance at the airport, you must indicate this when making your reservation in the observations section. We will do our best to facilitate the trip and make it a special one!
It will depend on the pregnancy period. You should consult with your doctor before making the decision to fly. Beginning at week 28 and whenever the pregnancy is uncomplicated, pregnant women are required to carry a medical certificate stating that they are "fit to fly". However, some airlines reserve the right to travel to pregnant women over 28 weeks.
Yes of course! Families are welcome and we are sure that everyone will have a great time. When traveling with your children, indicate in comments suggestions of likes, interest in activities or preferences to share, so that we can make an evaluation of the surprise destination that can best satisfy them. If necessary, we will communicate in advance to expand information.
In Next-Where individuals under 21 can not travel alone. They may do so accompanied by an adult passenger who must have them under their care and demonstrate a relationship of kinship or duly certified legal authorization. Minor passengers can travel without their parents or legal guardians as long as they carry both their passport and a travel authorization permit signed by their parents duly certified. We suggest consulting the current legislation in each case both for flights within the country and to travel abroad. In such circumstances, Mitnites Corp. is not responsible for any controversy that may occur, being the responsibility of the Client and his accompanying travelers to take cognizance of the current official information on travel of minors.
For children under 2 years we have a rate of $ 200 in any of the options of stay. Children over this age must pay the adult rate. Please contact us for more details.
Unfortunately, the gift card purchase is final.
This is just to ensure that the recipient will be traveling from one of our host cities.
This is just to ensure that the recipient will be traveling from one of our host cities.
Of course, just use the gift code on your next reservation.
No, the gift card has a one-time use. Make sure you use the entirety of the gift card when reserving your trip.
No, the gift card does not expire.
That is up to you, although there is a minimum amount of $100.
There are two options:
- We send a personalized email with the gift code to the recipient
- We send you a PDF version so you can print it at home and give it in person.
- The sender purchases a gift card of a desired amount.
- The recipient gets a unique gift code.
- The recipient enters the code when booking his/her trip and the gift amount will be deducted from the total of their reservation.
Of course! You can do so by clicking here.
By making a reservation you must accept that you have read and understood all the T & Cs that are displayed on the Next-Where website and that also contemplate the use of the mobile operating platform through the NW App. A reminder of these is displayed at download it to access its use. You can access our T&C here.
The Scavenger Hunt game is activated through the NW App. The system is very simple and automatic. There are predetermined “tasks” to be completed after each completion a new task will be activated. At the end of the hunt the user will receive a prize.
The NW App is designed to work under the iOS and Android operating systems.
None. There is no type of requirement or condition to remove it from your mobile device when you consider it appropriate.
There is no time limit to continue with NW App on your cell phone, and you can also unsubscribe at any time. It is advisable to keep it active even after completing the trip, in order to access information related to subsequent offers, reminders, or to stay active as a Next-Where traveling member.
It is advisable because through the NW App you will receive notifications, flight details, accommodation information, destination city guides, a scavenger hunt and you could win prizes among other benefits. In case you do not do it, you will receive the information of Destination, flights and accommodation via e-mail but you will not have the possibility of participating in the scavenger hunt and prizes offered
It has no cost to the Client.
After you book your trip with us you will receive a download link in your confirmation e-mail. It is not available to obtain it previously or if you are not a Next-Where Client.
Next-Where App (NW App) is an add-on offered by Next-Where inside your contracted Pack so that, through your cell phone, you can consult and permanently inform you of the specific details of your trip.
It is an engaging and interactive way of getting to know your destination a little bit better. You will be given hints/clues to complete tasks around your destination. After completing all tasks you will receive a surprise gift.
No. The city hunt is optional and is already included in your surprise package.
It is an assignment that the user must complete in order to unlock the next one. After all tasks are completed the user will have finished the hunt.
The number of tasks vary depending on each city. Usually there are 6-10 tasks in each destination.
You can always contact us for help, but we encourage you to think (everyone should be able to complete all tasks).
In most occasions we give the users that complete the hunt a surprise gift to enjoy at their destination.
You can start anywhere. Just go to the section of the app called “City Hunt” to start playing.
No, but you will eventually be returning home, so hurry up before you have to catch your flight back!
It is designed to take from 2-3 hours depending each city, but you can do it at your own pace. The idea is that you enjoy the city while doing the hunt.
Okay. Lets pretend the hunt is in Chicago. An example of a clue would be: Famous for brick and house but not for being a constructor. He stood out as a commentator and was given a statue. The clue would be referring to Jack Brickhouse Statue on N Michigan Ave.
It is a program where the user submits different tasks and earns NW Points valid towards a surprise trip.
Anyone who is 18 and older can become a collaborator, although a person of 21 years of age must be present at the time of travel.
Each task has a different NW Point value here is a list of each task.
- Blog Post – 30 NW Points
- Press Release – 45 NW Points
- Create a Google Map for a destination city* - 120 NW Points
- Points of Interest – 3 NW Points
- Hotels – 10 NW Points
- Scavenger Hunt Clues – 12 NW Points
- Upload Events – 3 NW Points
- Social Media Content – 7 NW Points
- Pinterest Pins – 7 NW Points
- Youtube Explainer Video - 80 NW Points
Each NW Point is worth $1 towards a surprise trip.
Every entry is checked by a moderator for creativity, relevance and originality. We are looking for more than a copy and paste from Tripadvisor.
You will be credited once your collaboration is accepted.
Login to your collaborator account and select “Reedem Points” – Please allow 48 hours for your request to be processed.
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Once you redeem your NW Points you will get a Gift Code for the amount of points completed. Of course, you are free to transfer it to your friend or loved ones.
You can redeem them at any time, if you have 10 points, you will get a gift code worth $10 towards your surprise vacation.
We will have to do that manually, please email us at firstname.lastname@example.org
It is the city that Next-Where will choose for your trip. You will find out the destination once at the airport!
It is the city of origin where the airport of departure and arrival of your flights is at. You do not necessarily have to reside in it.
It can be a city of all the destinations that Next-Where offers.
The price includes departure and return flights as well as accommodation. The price does not include the official taxes effective in the US. It can happen that in some airports or in some hotels there is a special rate that must be paid by the traveler.
In each destination we have selected a series of hotels with similar characteristics to achieve alternative accommodation. In general, these are design or boutique hotels rated two stars or higher, located near the center and in neighborhoods with easy access to public transport. Click here to view some of the accommodations that we work with in each city. You also have the option to stay in a 4 star hotel if you select the upgrade option for 100 € per day.
Usually the accommodation does not include breakfast. However, we offer you the possibility to add it to your booking for 15 dolars per day and per traveler. You can find the option in the upgrade section before proceeding to the payment.
No. Next-Where only covers the round trip and accommodation indicated. While we may recommend or suggest activities or meals, we do not cover any of those costs but sometimes we include some activities depending on the budget available.
We do not include these services because they are too complex to coordinate or supervise. However, we can suggest efficient forms of transfer or car rental agencies at airports.
The prices can be increased by: a) holidays or special demand weekends; b) increases due to last-minute reservations; c) events or special events in certain destinations; d) seasonal increase of airlines. Also, the prices will be adjusted by: a) elimination of possible destinations; b) special flight schedule requirements. In all cases the adjustments will be reflected in the shopping cart of the online booking prior to the decision to hire the reservation.
Next-Where does not cover any expenses for luggage. However we offer the possibility to add a carry on luggage for 30 dollars or/and checked bag luggage for 25 dollars. You have to add the option twice if you want to have it both ways.
We offer different kinds of upgrades. You may include breakfast, checked or carry-on luggage or upgrade your hotel category.